Vietnam, Australia seek cooperation on human resources development for tourism

The Vietnam-Australia Tourism and Hospitality Education and Training Showcase 2019, which was held on 3 April 2019 in Hanoi and on 4 April 2019 in Ho Chi Minh City, offers a platform for Australian and Vietnamese institutions and businesses to exchange expertise and build innovative partnerships.

The Australian Trade and Investment Commission (Austrade) is delighted to welcome representatives of nine leading Australian institutions in tourism and hospitality to Vietnam for the 'Vietnam-Australia Tourism and Hospitality Education and Training Showcase' program.

The program combines a series of activities, including governmental meetings to foster bilateral relationship between the two countries, a panel discussion for both Vietnamese and Australian organizations to exchange expertise and explore partnership, a showcase and one-on-one business matching sessions.

Australia is proud to share with Vietnam our world-class expertise/excellence in education and training of high-quality human resources in tourism and hospitality for the fast but sustainable growth of Vietnam's tourism, said Ms. Yvonne Chan, Australian Senior Trade Commissioner.

According to UN World Tourism Organization, in 2017 Vietnam ranked in the world's top 20 fastest growing travel destinations. By 2025, the industry aims to contribute 10 per cent of GDP and generate income for six million people. To reach this target, according to the Vietnam National Administration of Tourism, the tourism sector needs nearly 40,000 more laborers every year, particularly skilled workers and qualified professionals.

Tourism and hospitality is already a leading contributor to the Australian economy. Australia's travel and tourism industry ranks seventh for its competitiveness in the World Economic Forum's Travel and Tourism Competitiveness Index and seventh globally for tourism receipts in 2017.

While Australia benefits from its natural assets, attractive tourism products and unique experiences, development of the destination has not occurred by accident. One of the main factors of its success is that it employs world leading expertise across the entire tourism supply chain, particularly in training and education. This is exemplified by its highly respected vocational system and qualifications. Notably, Australia is home to ten of the top 50 universities specializing in Hospitality and Tourism Management in the Academic Ranking of World Universities in 2018.

Australia's education and training providers have significant expertise in equipping employees with the skills and knowledge to service customers that are increasingly global and becoming more discerning. This is important because a better trained workforce will deliver greater customer satisfaction, higher spending and most importantly repeat visits.

During the event, Austrade will also launch a Tourism Education and Training Industry Capability Report to highlight Australian expertise and practical examples of how Australian know-how in delivering tourism training and education to the world can support institutions and businesses in their human resource training.

Source: People's Army Newspaper